Affiliate Program Agreement
SOCA ISLANDS AFFILIATE PROGRAM AGREEMENT
This is a contract between you (the Affiliate) and us (SOCA ISLANDS LLC or Soca Islands). It describes how we will work together and other aspects of our business relationship. These terms are so important though that we cannot have you participate in our Affiliate Program unless you agree to them. By participating in our Affiliate Program, you are agreeing to these terms.
We periodically update these terms and we will let you know when we do via an in-app notification in your portal.
1. Adherence to Booking Terms and Conditions:
All reservations made by affiliates are required to comply with the standard booking terms and conditions as outlined on our website. This contract between customers and Soca Islands is fundamental to our service offerings and ensures a seamless experience for all parties involved.
2. Affiliate Bookings:
Affiliate bookings must adhere to the same terms and conditions as direct bookings. Commissions will be paid to agents if clients cancel within 60 days or less of the departure date, provided the client has paid the full amount for their trip. However, if a client cancels more than 60 days before the trip’s departure, the travel agent is not eligible for commission. Should the customer choose to reschedule their booking to a new departure date, the same terms will apply, adjusted to the new departure date.
3. Direct Bookings:
We highly encourage travel agents to assist their clients in making bookings directly on our website. Affiliates can officially record the reservation as an affiliate-mediated booking via the designated form provided by Soca Islands.
4. Customer Consent:
When an affiliate completes a booking on behalf of a client, the agent is required to share the booking terms and conditions with the client. Additionally, the affiliate must obtain written confirmation from the client expressing their consent to adhere to Soca Islands’ terms and conditions before finalizing the booking. Failure to comply with this requirement will render the travel affiliate responsible for the client’s booking.
5. Commission:
Soca Islands agrees to pay a commission fee of 12% on all bookings secured by the affiliate. Soca Islands reserves the right to revise the commission rate at any time. The 12% commission fee applies exclusively to the primary booking; any additional services, such as single supplements, extra nights, or other auxiliary activities added to the booking, are not subject to the commission fee. If a client uses a promotional code, the affiliate’s commission will be calculated on the reduced cost after applying the discount. Commissions will be paid to the affiliate during the month of the customer’s departure, no later than the 28th of that month.
6. Commission Eligibility:
To qualify for the commission, affiliates must complete our Soca Islands educational course. Commissions are only paid on bookings procured by the affiliate and officially recorded via the provided form. If a customer who has previously traveled with Soca Islands through an affiliate decides to book future trips independently, Soca Islands will pay a commission to the travel affiliate.
7. Termination:
Soca Islands reserves the right to terminate collaboration with any affiliate at any time.
8. Affiliate Incentive:
Affiliates are eligible for a $3,000 Soca Islands voucher, redeemable for any of our adventures, once they have facilitated the sale of 30 Soca Islands trips within a calendar year (January to December). The 30 trips may be accumulated individually or collectively by a travel agency.
9. Client Awareness:
Affiliates must ensure their clients understand Soca Islands’ customer code of conduct, and the company’s right to cancel a reservation if a customer exhibits behavior detrimental to group dynamics or engages in discriminatory conduct, including sexist, racist, or anti-LGBTQI+ behavior.
10. Onboarding:
Affiliates are responsible for ensuring their clients complete all necessary onboarding information within the period of 30 to 15 days prior to departure.
11. Group Dynamics:
Group dynamics are central to the Soca Islands experience. Soca Islands reserves the right to contact customers directly post-booking to provide further information about our ethos, mission, group dynamics, and bonding activities.
These terms and conditions were updated on August 16th 2024.
If you require a copy of Soca Islands LLC terms and conditions before this date, please contact explore@socaislands.com